Blocked Smart sim usually can't connect to internet. The common reason for this is heavy downloading on your data plan or bypassing connection through excess usage of VPN or Proxy with almost 1.5GB-2GB of download. Because Smart has its Fair Usage Policy, a daily limit of 1.5GB for Prepaid users.
This post will tackle on online unblocking Smart sim via Smart Helpticket with the use of internet. If you prefer unblocking your Smart Sim using your cellphone, no internet required and for free, see my other post : How To Unblock Smart Sim via *888, Works 100%. But if you still prefer Smart Sim online unblocking method, you can proceed with the tutorial below.
How To Unblock Smart Sim, Prepaid, Jump-in, Kickstart and Bro via Smart Helpticket - Online Method
Requirements:
* PC / Laptop / Smartphone / Tablet with Internet connection used to access Smart Helpticket
* Your Blocked Smart sim inserted to phone/any device with sim slot
Procedure:
1. Go to https://help.smart.com.ph/helpticket/mysmart
On the 'Submit Ticket' tab, fill-in the following:
Full Name : Enter your full name
Email address : Enter a valid email address
What's your concern? : Select 'Network Connection'
Mobile Number : Enter your Blocked Smart Sim mobile number
Message :
It's up to you what problem you've encountered. But if you can't think of any concerns, you can just tell that you lost 3G/4G/HSPA+/LTE signal. When you're enabling your mobile data 3G/4G/HSPA+/LTE signal is not showing or flashing and when you try to browse, your browser returns an error that "there's no internet connection."
2. After that record your Help Ticket Number, in case you want to check the status of your helpticket.
3. That's it, there's an instances that a Smart Sim will unblock within 30 minutes upon submitting helpticket. But in case, your Smart sim is still blocked for 24 hours, just continue monitoring your Help Ticket Number in 'Check ticket status' tab. If Smart has emailed you and asked you some questions just like the following:
These are just sample questions and are not the actual questions. They might ask some of these questions. Just to give you a hint of what informations you need to prepare.
> What is the number of your Sim that has problem?
> What is your Name?
> What is your location?
> What is the model of your phone?
> What is the date/time you've successfully connected to the internet?
> What is the date/time you cannot connect to the internet?
Just cooperate with them until they will unblock your sim.
If the representative requires you to provide legal documents like Government ID and complaint letter, you can send it to Smart Facebook Page or whatever method the agent had told you, otherwise do the other recommended procedures in unblocking Smart SIM are the following: loading 100 pesos and texting ROAM OFF to 333, don't worry your load will not be deducted; or upgrading your Smart SIM to LTE.
REMEMBER: To avoid being blocked again by Smart:
* Avoid downloading large files. As much as possible, your download limit must be 1GB below only.
* If you're using USB dongle on PC, try Netcut and set limit to automatically disconnect your connection when you reach the limit.
* If you're using smartphone, especially android, you can set a limit for mobile data usage, just go to Settings > Data Usage(Under Wireless and Networks) > Tap on "Set mobile data limit" > Adjust the red line to set a hard data-usage limit or Adjust the orange line to set an alert data-usage amount.
* Have an extra sim card and make a cycle of sim card replacements in your modem/phone at a timely manner.
If you have any concerns in this unblocking Smart sim tutorial, you can leave your comment below.
* Your Blocked Smart sim inserted to phone/any device with sim slot
Procedure:
1. Go to https://help.smart.com.ph/helpticket/mysmart
On the 'Submit Ticket' tab, fill-in the following:
Full Name : Enter your full name
Email address : Enter a valid email address
What's your concern? : Select 'Network Connection'
Mobile Number : Enter your Blocked Smart Sim mobile number
Message :
It's up to you what problem you've encountered. But if you can't think of any concerns, you can just tell that you lost 3G/4G/HSPA+/LTE signal. When you're enabling your mobile data 3G/4G/HSPA+/LTE signal is not showing or flashing and when you try to browse, your browser returns an error that "there's no internet connection."
2. After that record your Help Ticket Number, in case you want to check the status of your helpticket.
3. That's it, there's an instances that a Smart Sim will unblock within 30 minutes upon submitting helpticket. But in case, your Smart sim is still blocked for 24 hours, just continue monitoring your Help Ticket Number in 'Check ticket status' tab. If Smart has emailed you and asked you some questions just like the following:
These are just sample questions and are not the actual questions. They might ask some of these questions. Just to give you a hint of what informations you need to prepare.
> What is the number of your Sim that has problem?
> What is your Name?
> What is your location?
> What is the model of your phone?
> What is the date/time you've successfully connected to the internet?
> What is the date/time you cannot connect to the internet?
Just cooperate with them until they will unblock your sim.
If the representative requires you to provide legal documents like Government ID and complaint letter, you can send it to Smart Facebook Page or whatever method the agent had told you, otherwise do the other recommended procedures in unblocking Smart SIM are the following: loading 100 pesos and texting ROAM OFF to 333, don't worry your load will not be deducted; or upgrading your Smart SIM to LTE.
REMEMBER: To avoid being blocked again by Smart:
* Avoid downloading large files. As much as possible, your download limit must be 1GB below only.
* If you're using USB dongle on PC, try Netcut and set limit to automatically disconnect your connection when you reach the limit.
* If you're using smartphone, especially android, you can set a limit for mobile data usage, just go to Settings > Data Usage(Under Wireless and Networks) > Tap on "Set mobile data limit" > Adjust the red line to set a hard data-usage limit or Adjust the orange line to set an alert data-usage amount.
* Have an extra sim card and make a cycle of sim card replacements in your modem/phone at a timely manner.
If you have any concerns in this unblocking Smart sim tutorial, you can leave your comment below.
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